Terms of service

Last updated: November 10, 2026

These Terms of Service (“Terms”) govern your use of duocaseco.com (the “Site”) and any purchase you make from the Duo Case Co online store. In these Terms, “Duo Case Co”, “we”, “us” and “our” refer to the business operator named in Section 37. By browsing the Site, placing an order, creating an account, or subscribing to our emails or SMS, you agree to these Terms and to the policies referenced in them. If you do not agree, please do not use the Site.

1. About Duo Case Co

Duo Case Co is an online retailer of cases and accessories designed for the Apple iPhone Duo. Product details, prices, and availability are shown on each product page and at checkout. Duo Case Co is an independent company and is not affiliated with, sponsored by, or endorsed by Apple Inc. Apple and iPhone are trademarks of Apple Inc.

2. Eligibility

To place an order, you must be legally able to enter into a binding contract in the place where you live. If you are under the age of majority, a parent or legal guardian must make or authorize the purchase. You may not use the Site for any unlawful purpose.

3. Related Policies

The following policies form part of these Terms: our Privacy Policy, Shipping Policy, and Return & Refund Policy. If a specific policy covers a particular issue (for example, returns), that policy applies to that issue.

4. Product Information and Compatibility

We describe and photograph our products as accurately as we can. Colours and finishes may look slightly different depending on your screen and lighting. Our products are designed for the iPhone Duo only and are not intended for other phone models. Before ordering, please check the product, model compatibility, colour, quantity, price, delivery address, and order total. We will not substitute a materially different product without your consent.

5. Availability

Adding an item to your cart does not reserve it. Some products are available in limited quantities. If an item becomes unavailable after you have paid, we will contact you and you may choose a full refund, wait for the item to be restocked, or accept a comparable alternative if one is offered.

6. Prices and Currency

Prices are shown on the Site and may vary by market and currency. The total shown at checkout is the amount you will be charged. Your bank or card issuer may apply its own currency conversion or foreign transaction fees, which are outside our control.

7. Taxes, Duties and Import Charges

Any taxes we are required to collect are shown at checkout. Customs duties, import taxes, and fees charged by the destination country are the customer’s responsibility unless they were collected at checkout.

8. Orders

After you place an order, you will receive an order confirmation email. This confirms that we have received your order; it does not guarantee that the order will be fulfilled, as orders may be subject to verification. If you notice an error in your order, please contact us as soon as possible.

9. Our Right to Decline or Cancel an Order

We may decline or cancel an order if payment fails, the order appears fraudulent, the information provided is inaccurate, the product is unavailable, there is an obvious pricing or listing error, or the order breaches these Terms. If we cancel an order that you have already paid for, we will refund you in full to your original payment method.

10. Cancelling Your Order

You may request to cancel your order at any time before it has been dispatched by contacting us at contact@duocaseco.com or +1 504-422-5104 with your order number and the email used at checkout. Once an order has been dispatched it can no longer be cancelled, but it may be eligible for a return under our Return & Refund Policy.

11. Payment

The payment methods available depend on your location, currency, and device, and are shown at checkout. By submitting payment, you confirm that the information you provide is accurate and that you are authorized to use the payment method. Payments are processed securely by Shopify Payments and the payment providers shown at checkout. We do not store your full card details.

12. Fraud Prevention

We use automated and manual checks to protect customers from fraud, which may occasionally delay an order while we verify it. We will never ask you to send full card numbers, security codes, passwords, or online banking details by email, and you should never send them to us.

13. Shipping

Shipping options, costs, and estimated delivery times are shown at checkout and described in our Shipping Policy. Delivery times are estimates and may be affected by carriers, customs, or events outside our control. We may be unable to ship to certain destinations for carrier, customs, legal, or safety reasons.

14. Tracking and Delivery

When your order ships, we will email you a tracking number. Tracking updates may take 24 to 72 hours to appear after dispatch. Please make sure your shipping address is complete and accurate. If your package is lost or has not arrived within the expected time, please contact us and we will help resolve it.

15. Returns and Refunds

You may request a return within 30 days of delivery for eligible items, as described in our Return & Refund Policy. Please contact us before sending anything back. Approved refunds are issued to your original payment method within 10 business days of the return being received and inspected. Your bank may take additional time to post the refund.

16. Exchanges

We do not process direct exchanges. To exchange an item, return the original item under our Return & Refund Policy and place a new order.

17. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at contact@duocaseco.com with your order number and photos of the issue. We will resolve it at no cost to you with a replacement or a full refund. This does not limit any rights you have under applicable consumer law.

18. Promotions and Discount Codes

Promotions and discount codes may have conditions such as eligibility, product exclusions, expiry dates, or usage limits, which will be shown with the offer. A discount applies only if it is accepted at checkout. Unless stated otherwise, discounts cannot be combined. We may correct or cancel discounts applied in error or through misuse; this will not change the price of an order that has already been fulfilled.

19. Customer Accounts

If you create an account, you are responsible for keeping your information accurate, keeping your login details confidential, and telling us promptly about any unauthorized use. We may suspend or close accounts used for fraud or serious breaches of these Terms.

20. Reviews and Customer Content

If you submit reviews, photos, comments, or other content, it must be lawful, truthful, and not misleading, and you must have the right to share it. You keep ownership of your content, but you grant us a non-exclusive, royalty-free licence to use it to operate and promote our store. We may remove content that breaches these Terms.

21. Emails and SMS

If you subscribe to our marketing emails or SMS messages, you agree to receive promotional messages from Duo Case Co. Consent is not a condition of purchase. Message frequency varies and message and data rates may apply. You can unsubscribe at any time using the link in our emails or by replying STOP to our text messages.

22. Intellectual Property

The Duo Case Co name, logo, product designs, photos, text, and other content on the Site belong to us or our licensors. You may not copy, reproduce, scrape, or use them without our written permission, or use them in a way that impersonates us or misleads others.

23. Acceptable Use

You may not use the Site to break the law, commit fraud, provide false information, interfere with the Site’s security, introduce malware, gain unauthorized access, abuse promotions or returns, harass others, impersonate anyone, or infringe anyone’s rights. We may restrict access to protect our customers and systems.

24. Third-Party Services

We work with third parties such as Shopify, payment processors, shipping carriers, and analytics and advertising providers. Their services are governed by their own terms and policies. We are not responsible for the content of third-party websites that we do not control.

25. Website Availability

We aim to keep the Site available, but access may occasionally be interrupted for maintenance, technical or security reasons, or events outside our control. We may change or remove features of the Site; this will not affect orders that have already been paid for.

26. Your Consumer Rights

Nothing in these Terms removes or limits any rights you have under mandatory consumer protection law. Where the law in your country gives you greater protection, that law applies.

27. Disclaimer

To the extent permitted by law, the Site and its general content are provided “as available”. This does not exclude any product guarantees or consumer protections that apply by law.

28. Limitation of Liability

We do not exclude or limit our liability where it would be unlawful to do so, including for fraud, death or personal injury caused by negligence, wilful misconduct, or breach of your mandatory consumer rights. Subject to this, and to the extent permitted by law, we are not liable for indirect or unforeseeable losses.

29. Indemnification

To the extent permitted by law, you agree to be responsible for losses we suffer as a result of your unlawful use of the Site, fraud, infringement of others’ rights, or material breach of these Terms, except where the loss was caused by us or where consumer law does not allow this.

30. Suspension and Termination

We may suspend or end your access to the Site in cases of fraud, unlawful activity, security threats, repeated misuse, or serious breaches of these Terms. Rights and obligations that arose before termination will continue to apply.

31. Governing Law

These Terms and any purchase from the Site are governed by the laws of the Hong Kong Special Administrative Region. This does not deprive you of the protection of mandatory consumer laws in your country of residence, and you may bring a claim in any court available to you under those laws.

32. Resolving Disputes

If you have a problem with your order, please contact us first. We will do our best to resolve it quickly and fairly. You remain free to contact your payment provider, a consumer protection or data protection authority, or a court.

33. Severability

If any part of these Terms is found to be invalid or unenforceable, that part will be enforced to the maximum extent permitted or removed, and the rest of these Terms will remain in effect.

34. No Waiver

If we do not enforce any part of these Terms straight away, this does not mean we have waived our right to enforce it later.

35. Entire Agreement

These Terms, the policies referenced in them, and any terms shown on a product page or with a promotion form the entire agreement between you and us regarding your use of the Site and your purchases.

36. Changes to These Terms

We may update these Terms from time to time for business, technical, legal, or regulatory reasons. Updates will be posted on this page with a revised “Last updated” date. The Terms that applied when you placed your order will continue to apply to that order unless the law requires otherwise.

37. Contact Information and Business Operator