Payment Policy

Last updated: November 10, 2026

This Payment Policy explains how payments are made and processed when you order from duocaseco.com. It forms part of our Terms of Service.

1. Accepted Payment Methods

We accept the payment methods shown at checkout, which may include:

• Credit and debit cards: Visa, Mastercard, American Express, and UnionPay
• Digital wallets and accelerated checkouts: Apple Pay, Google Pay, and Shop Pay
• PayPal

The methods available to you depend on your country, currency, device, and browser. We do not accept cash, cheques, or direct bank transfers unless they are offered at checkout.

2. Payment Processing

Card payments are processed securely through Shopify Payments, and other payments through the provider you select at checkout (for example, PayPal). Your payment must be successfully authorized before we process your order. By submitting a payment, you confirm that your billing details are accurate, that you are authorized to use the payment method, and that sufficient funds are available.

3. When You Are Charged

Your payment method is authorized or charged when you place your order. Your order is confirmed once payment has been authorized and you receive an order confirmation email.

Your bank may briefly show a pending authorization. This is not an additional charge; your bank or payment provider controls how long a pending authorization takes to disappear.

4. How the Charge Appears on Your Statement

Charges from our store appear on your bank or card statement as DUO CASE CO or a similar description. If you see a charge you don’t recognize, please contact us before contacting your bank so we can help straight away.

5. Prices, Taxes and Order Total

Before you pay, checkout shows the product prices, any discounts, shipping costs, any taxes we collect, and your final total. The total shown at checkout is the amount charged to your payment method.

Customs duties, import taxes, and other charges set by the destination country are not included unless they are shown and collected at checkout. See our Shipping Policy for more information.

6. Currencies

Prices may be displayed in different currencies depending on your location. The currency you are charged in is shown at checkout. If your bank converts the payment into another currency, it may apply its own exchange rate and foreign transaction fees, which are outside our control.

7. Discounts and Promotions

A discount only applies if it is shown in your checkout total before you pay. Promotions may have conditions such as eligible products, a minimum spend, an expiry date, or usage limits, which will be shown with the offer. Unless stated otherwise, discount codes cannot be combined.

8. Failed or Declined Payments

A payment may be declined because of incorrect card details, insufficient funds, an expired card, bank restrictions, address verification failure, fraud screening, or technical errors. We cannot override a decision made by your bank or payment provider. If your payment is declined, please check your details, try another payment method, or contact your bank.

9. Fraud Prevention and Order Verification

To protect our customers, orders may be reviewed for fraud or unauthorized use of a payment method. We may ask you to confirm your name, billing or shipping address, email, or phone number, which can briefly delay processing. We may cancel an order if payment authorization fails, fraud is suspected, verification cannot be completed, or there is a pricing or checkout error. If we cancel an order you have paid for, we will refund you in full to your original payment method within 5 business days.

10. Order Changes and Cancellations

You can cancel your order before it has been dispatched by contacting us at contact@duocaseco.com or +1 504-422-5104 with your order number and the email used at checkout. Approved cancellations are refunded to your original payment method within 5 business days. Once an order has been dispatched, it can no longer be cancelled, but eligible items can be returned under our Return & Refund Policy.

11. Refunds

All approved refunds are issued to the original payment method used for the order; we cannot refund to a different card, account, or payment method. Refunds for returned items are processed within 10 business days after the return is received, inspected, and approved, as described in our Return & Refund Policy. Your bank or card issuer may take additional time to post the refund to your account.

12. Duplicate or Unrecognized Charges

If you see what looks like a duplicate charge, first check whether one of them is a pending authorization that will drop off. If a completed charge looks incorrect or you don’t recognize it, contact us with your full name, order number, transaction date, amount, and the last four digits of the card used. Never send us your full card number, security code, passwords, or banking login details.

13. Payment Disputes

If you have any issue with a payment, order, delivery, or refund, please contact us first. Most issues are resolved quickly once we hear from you. We will review your request using your order and payment details and respond within 24 hours on business days. Nothing in this policy limits any rights you have under applicable law or under your card issuer’s or payment provider’s rules.

14. Payment Security

Our checkout is hosted by Shopify, which is certified PCI DSS Level 1 compliant, and all payment information is transmitted over encrypted (HTTPS) connections. We never see or store your full card details; they are handled directly by our payment providers. Please keep your devices, accounts, and payment credentials secure.

15. Contact Us