Privacy policy

Last updated: November 10, 2026

This Privacy Policy describes how Duo Case Co (duocaseco.com), operated by Caubade Limited, (the “Site”, “we”, “us” or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

If you have questions about this policy, want more information about our privacy practices, or would like to make a complaint, please contact us:

Collecting Personal Information

Note on timing of data collection: Some data may be collected automatically when you land on the Site, including through cookies, pixels, and third-party tracking tools. Where required by law, these tools are only activated after you interact with our cookie consent banner.

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”.

Device information

• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our processor Shopify.
• Personal Information collected: version of web browser, IP address, time zone, cookie information, which pages or products you view, search terms, and how you interact with the Site.

Order information

• Purpose of collection: to provide products or services to you and fulfill our contract, process your payment, arrange shipping, provide invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and, in line with the preferences you have shared with us, provide you with information or advertising about our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify and our shipping and fulfillment partners.
• Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer support information

• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify and the customer support tools we use.
• Personal Information collected: name, email address, order number, and any information you choose to include in your message.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us using the details above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We share shipping details with our fulfillment centers and carriers so your order can be delivered.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

We also use the following third-party advertising and analytics technologies:

• Google Analytics
• Google Ads conversion tracking
• Meta Pixel (Facebook/Instagram)
• Pinterest Tag
• TikTok Pixel

These tools may collect data about your browsing behavior on our Site for conversion tracking, audience building, and remarketing. Once data is shared with these platforms, it is processed under their own privacy policies. We encourage you to review those policies to understand your rights and options.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy. You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through cookies or similar technologies (which you may consent to, depending on your location).
• We use Shopify Audiences to help us show ads on other websites to buyers who made purchases with other Shopify merchants and who may also be interested in what we offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.

For more information about how targeted advertising works, visit the Network Advertising Initiative’s educational page: https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising here:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://adssettings.google.com
• Bing: https://about.ads.microsoft.com/en-us/resources/policies/personalized-ads
• Digital Advertising Alliance opt-out portal: https://optout.aboutads.info/

Using Personal Information

We use your Personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfilling your order, and keeping you up to date on new products, services, and offers.

Lawful Basis

Under the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your Personal Information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we retain your Personal Information for our records unless and until you ask us to erase it. For more information on your right of erasure, see the “Your Rights” section below.

Automatic Decision-Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud, which does not have a legal or otherwise significant effect on you. This includes:

• Temporary blocking of IP addresses associated with repeated failed transactions. This persists for a small number of hours.
• Temporary blocking of credit cards associated with blocked IP addresses. This persists for a small number of days.

Selling Personal Information

We do not sell your Personal Information for money. However, we may share data with advertising partners to show you relevant ads (known as “sharing” under the CCPA).

Your Rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. To exercise these rights, please contact us using the details in the “Contact” section above.

Your Personal Information will be initially processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (the “Right to Know”), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. To exercise these rights, please contact us using the details in the “Contact” section above.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us using the same details.

Cookies

A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection), so you don’t have to re-enter this information each time you return or move between pages. Cookies also tell us how people use the website, for instance whether it’s their first visit or whether they visit frequently.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies necessary for the functioning of the store

Reporting and analytics

How long a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively affect your experience, and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether to accept them through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. More information on how to modify your browser settings or block, manage or filter cookies can be found in your browser’s help file or at www.allaboutcookies.org.

Please note that blocking cookies may not completely prevent us from sharing information with third parties such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Manage Your Privacy Preferences

To update or withdraw your consent to cookies and tracking, you can adjust your browser settings, use the “Manage Cookies” option on our Site, or visit the links below:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://adssettings.google.com
• Pinterest: https://help.pinterest.com/en/article/personalization-and-data
• TikTok: https://www.tiktok.com/legal/privacy-policy
• Digital Advertising Alliance opt-out: https://optout.aboutads.info/

Changes

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The “Last updated” date at the top shows when it was last revised.

Complaints

If you would like to make a complaint, please contact us by email, phone, or mail using the details in the “Contact” section above.

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

Duo Case Co is an independent company and is not affiliated with, sponsored by, or endorsed by Apple Inc. Apple and iPhone are trademarks of Apple Inc.