Refund policy

Last updated: November 10, 2026

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

Return Window

We offer a 30-day return policy. You have 30 days from the date of delivery to request a return.

Eligibility

To be eligible for a return, your item must be:

• In the same condition that you received it
• Unused and in its original packaging
• Accompanied by proof of purchase or order number

Non-Returnable Items

The following items cannot be returned:

• Screen protectors and single-use products that have been opened
• Gift cards
• Items clearly marked as “Final Sale” on the product page

If you have questions about whether your specific item is eligible, please contact us before initiating a return.

How to Start a Return

To initiate a return, contact us at contact@duocaseco.com with your order number and reason for return. Please do not send items back without first receiving confirmation from our team — unrequested returns cannot be accepted.

Once your return request has been reviewed and approved, we will provide you with a return shipping label and full instructions. Return labels are issued only for eligible items that meet our return conditions. Depending on your order and product type, the return address may vary, as we operate multiple fulfillment centers. The confirmed return destination will be included in your approval email.

Return Address

Damaged, Defective or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us as soon as possible at contact@duocaseco.com with your order number and photos of the issue. We will resolve it at no cost to you, with either a replacement or a full refund.

Exchanges

The fastest way to exchange an item is to return your original order and place a new order separately once the return is accepted.

Order Cancellations

You can cancel your order before it has been dispatched by contacting us with your order number. Once an order has been dispatched, it can no longer be cancelled, but it may be returned under this policy.

Refunds

Once we receive and inspect your return, we will notify you of the approval status within 2 business days. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at contact@duocaseco.com.

European Union — 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason, without justification. Items must be unused, in their original packaging, and accompanied by proof of purchase. This is in addition to our 30-day return window.

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