Shipping Policy
This Shipping Policy applies to all orders placed through the Duo Case Co website, including domestic and international shipments. By placing an order with us, you agree to the terms outlined below.
Order Processing Time
All orders are processed within 1–2 business days after payment confirmation.
Orders are processed Monday through Friday, excluding public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.
Shipping Destinations
Duo Case Co ships worldwide.
Estimated delivery times vary depending on the destination and shipping method selected at checkout.
United States
| Shipping Method | Estimated Delivery |
|---|---|
| Free Standard Shipping | 7–12 Business Days |
| Premium Shipping | 4–12 Business Days |
Free Standard Shipping is available on all US orders.
United Kingdom, Canada, Australia & New Zealand
| Shipping Method | Estimated Delivery |
|---|---|
| Free Standard Shipping | 7–12 Business Days |
| Premium Shipping | 4–12 Business Days |
Europe & Ireland
| Shipping Method | Estimated Delivery |
|---|---|
| Free Standard Shipping | 6–15 Business Days |
| Premium Shipping | 4–12 Business Days |
Middle East
| Shipping Method | Estimated Delivery |
|---|---|
| Free Standard Shipping | 5–12 Business Days |
| Premium Shipping | 3–10 Business Days |
Asia
| Shipping Method | Estimated Delivery |
|---|---|
| Free Standard Shipping | 12–30 Business Days |
| Premium Shipping | 11–23 Business Days |
South America
| Shipping Method | Estimated Delivery |
|---|---|
| Free Standard Shipping | 12–30 Business Days |
| Premium Shipping | 11–23 Business Days |
Important Notes About Delivery Times
All delivery timeframes are estimates from the date your order is shipped, not from the date the order is placed.
Delivery times may occasionally be affected by circumstances outside our control, including:
-
Public holidays in the origin or destination country
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Customs clearance procedures
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Carrier or postal delays
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Severe weather conditions
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High-volume shopping periods
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Other unforeseen logistics delays
We ship from fulfillment warehouses located in the United States and China. Depending on product availability and your delivery destination, your order will be dispatched from the most suitable fulfillment location.
Some orders containing multiple products may arrive in separate packages.
Free Worldwide Shipping
We offer Free Standard Shipping worldwide.
No minimum order value is required unless otherwise stated during a promotion or at checkout.
Tracking Your Order
Once your order has been shipped, you will receive an email containing your tracking number.
Please allow up to 48 hours after receiving your shipping confirmation for tracking information to become active in the carrier's system.
If you have not received tracking information within 3 business days after placing your order, please contact us at:
Please include your order number so our team can assist you more quickly.
Customs, Duties & Taxes
For international shipments, your order may be subject to customs duties, import taxes, VAT or other fees depending on the laws of your destination country.
Duo Case Co is not responsible for customs duties, import taxes or other fees charged by local customs authorities unless otherwise stated at checkout.
Any applicable charges are determined by the destination country's customs authority and are generally the responsibility of the recipient.
We recommend contacting your local customs office if you are unsure whether additional charges may apply to your order.
Address Changes
Please make sure your shipping address is complete and correct before placing your order.
If you need to change your shipping address, contact us as soon as possible at:
Address changes must be requested before the order has been dispatched.
Once an order has entered transit, we may no longer be able to modify the delivery address.
Duo Case Co is not responsible for delivery issues resulting from an incorrect or incomplete shipping address provided by the customer.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at:
Orders may be cancelled before they have been processed or dispatched.
Once an order has been shipped, it can no longer be cancelled. Please refer to our Return & Refund Policy for information about returning an order after delivery.
Lost or Delayed Shipments
If your order has not arrived within the maximum estimated delivery timeframe for your destination, please contact us at:
Please provide your order number and any available tracking information.
Our team will review the shipment status and, where appropriate, contact the carrier to help investigate the delay.
Please note that international customs processing and carrier delays may occasionally extend delivery beyond the estimated timeframe.
Incorrect or Incomplete Address
Customers are responsible for providing an accurate and complete shipping address when placing an order.
If a package is returned to us because of an incorrect address, incomplete address, refused delivery or failure to collect the package, additional shipping charges may apply if the customer requests reshipment.
Please contact us as soon as possible if you notice an error in your delivery information.
Contact Us
For any shipping-related questions, please contact our customer support team:
Duo Case Co
Email: contactduocaseco@gmail.com
Phone: +1 240-830-4996
Address: 1014 W 36th St, Baltimore, MD 21211, United States
We aim to respond to customer inquiries within 24 hours.